Every week, travelers come to me after losing thousands of dollars on trips that should have been simple. They’re all hoping to find out how to get their money back and who is responsible for their ...

Every week, travelers come to me after losing thousands of dollars on trips that should have been simple. They’re all hoping to find out how to get their money back and who is responsible for their ...

Loyal Celebrity Cruises passenger Cherie Johnson booked a transatlantic cruise from Europe to South America a year in advance. She and her husband were greatly looking forward to celebrating her 75th ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

I love traditions. One of my favorite family traditions is the annual road trip I take with my two daughters and a couple of their friends every summer. That’s when I load up the minivan with these ...

Just before the holidays, Jill Eberhardt says scammers hit her PayPal account with a $1,010 unauthorized transaction. Although her bank, Chase, immediately identified the unusual “purchase” from Maple ...

Isaac Chambers says an Airbnb host just hit him with an expensive bait and switch scam of sorts. After you hear his troubling story, you’ll likely agree. Many months after Chambers booked the perfect ...

Could you fall for a fake job scam? If you’re like Sam Erin, you probably answered “no!” She’s a college-educated young adult who was sure she knew how to spot a con game. That is until a phony ...

The Consumer Rescue advocacy team resolves problems between consumers and the businesses that they patronize. We do this via direct mediation with companies — always free of charge. These articles are ...

Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel ...

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

What if you flew 7,500 miles to take an NCL cruise only to be denied boarding at the pier? It happened to one stunned couple. Here’s their story. As Erin Beztilny’s flight from Vancouver touched down ...